You are eligible for a return, full refund, exchange or replacement if you have received an incorrect item or if it has arrived damaged. You can return your item or we will replace your manufacture-defected item within 30 days of receipt. If 30 days have passed since the receipt of your item, unfortunately we cannot offer you a refund or exchange.

To organise a return please contact newcastle@cavavin.co.uk or call 0191 3000511 and we will arrange a return with you. 

Return free of charge at our Newcastle Cavavin store.
The card used in the transaction will be refunded. We will not be able to refund orders with cash.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 days.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. In some cases we may ask you to return the item. If so, we will provide you with the return address in an email.